Glasseslit 0

Customer Service

I have a question
Marg****Time: 2019-09-18
Awaiting phone call return so that I can expedite my order to you.
Dear Marguerite, we have received your offline message too and sent an email to you. You are advised to check it then reply us directly. Thanks for your cooperation.
Hea****Time: 2019-09-16
I submit a reply via email with my prescription and it still hasnt been processed.
Dear Heather Wilson, we would like to tell you that your order is in process now and we have resent the email to you, you are advised to check it.
Vero****Time: 2019-09-09
Hello, I was trying to edit my order and apply my 20% first time order discount. how can I do that.
Dear Veronica Edwards, concerning your case, could you please tell us which part do you need to change? In addition, the order has enjoyed the sale "SEPB1G1" and no double discounts can be used together.
Deep****Time: 2019-09-08
Hi, I was wondering why some of your sunglasses do not come in single vision, bifocal or progressive lenses? I wanted Olanza polarized sunglasses but it does not come in single vision, bi focal or progressive only a plano lens?
Dear Deepali Sharma, we are sorry to tell you that the frame#R00330 can only be non-prescription sunglasses. Concerning your case, you are advised to have a look at our other sunglasses. Thanks for your cooperation.
Laur****Time: 2019-09-04
Hi there, I'm trying to use the offer - buy one get one free but the code doesn't seem to work. Can you help? Thanks, Laura
Dear Laura McKenzie, we have found your order#1909042310193 which has been used the code"SEPB1G1". In addition, your order is in process now.
Juli****Time: 2019-09-04
Hello, I ordered a pair of glasses with multi-focal lenses. I wanted to exchange them for single vision lenses. I tried calling the 323 number provided on the website and no one answered. Could you please direct me on what my next step is. Thank you. Order # 1906212336056
Dear Julie, we are sorry to tell you that we don't offer exchange service. In addition, we only provide a 30 days' warranty after you receive the glasses. Thus your order is beyond our warranty. If you want to replace the order on our web, we would like to tell you that we are offering Buy One to Get One, the code is:SEPB1G1. Thanks for your understanding and cooperation.
Dann****Time: 2019-08-31
im wondering if my old glasses i used to order still available to order ?
Dear Danny, we are sorry to tell you that the frame you chose has been out of stock and we will not refill it any more. But you can have a look at our new arrivals. In addition, we are offering Buy One to Get One, the code is:SEPB1G1.
Cher****Time: 2019-08-29
The total shows I will be paying for two pr of glasses and the top ad said 1 free. Whats up with that?
Dear Cheryel Pruitt, concerning your case, could you please tell us which two pairs do you choose? After your reply, we will know how to help you. We have sent an email to you and you are advised to reply us directly.
Sylv****Time: 2019-08-29
Hello, I've been waiting for my glasses. It seems you haven't sent them yet. I purchased them on 8/13/19. Please contact me so I can understand the problem. Thank you, Sylvia Loehr
Dear Sylvia Loehr, we have sent an email to you and you are advised to check it. Thanks for your cooperation.
Crys****Time: 2019-08-28
I need your help. I would like to exchange my glasses. I thought the glasses I picked out were transition glasses. But their not, I inadvertently added permanent tint making them sunglasses. They are too cumbersome to wear and wanted to know if I could send them back for the same glasses but without tint.
Dear Crystal, we are sorry to tell you that we have not found the order via your name and email address. Concerning your case,could you please offer the order number or email address you used to place the order? We have sent an email to you and you are advised to reply us directly.
Nala****Time: 2019-08-25
Hi there, I recently bought six pairs of class. All of them are perfect except for the Sunny Cat eye Eyeglasses. The prescription seems off and odd when they are on. Is there anything you can do? Such as allowing me to return and/or re-select? Please advise. Thank you!
Dear Nalani, concerning your case, you are advised to take pictures of the original prescription as well as PD value then send them to us for reference. After your reply, we will know what to do next. We have sent an email to you and you are advised to reply us directly.
Mare****Time: 2019-08-23
My glasses arrived and the lenses are not right. I cannot see correctly through them. They have not been made according to my prescription. HOw to return them?
Dear Maree Witney, concerning your case,you are advised to send the prescription as well as PD value for reference? After your reply,we will know what to do next. In addition,we have ssent an email to you and you are advised to reply us directly. Thanks for your cooperation.
Jenn****Time: 2019-08-19
How long does expedited shipping usually take? Will it be faster than regular shipping if I paid extra?
Dear Jenny Salazar, we would like to tell you that normally it will take 7-15 working days to customize your lenses due to your prescription. When the order is finished, it will be shipped out. Since you choose the express shipping, it normally takes 5-7 business days for delivery. Please kindly wait patiently.
Octa****Time: 2019-08-19
hello I'm a customer looking for glasses to buy some glasses from you guys but I cant seem to find any for my prescription. Are all the glasses setup to not support additions or are there specific glasses made
Dear Octavius Scott, we would like to tell you that we do offer non-prescription glasses and you are advised to have a look at the attachment to get it.
Mari****Time: 2019-08-16
Hello! My glasses came and they're beautiful but I find them uneven from the left side. Please advise
Dear Marilú, we are sorry to hear that. Concerning your case, could you please take some pictures of the uneven part then send to us for reference? After your reply, we will know what to do next. We have sent an email to you and you are advised to reply us directly.
Mari****Time: 2019-08-16
Hello! I am confused as to how to specify the PD since I have 2 numbers and the numbers available don't match the one in my prescription. Please advise
Dear Marilu Alicea, Concerning your case,you are advised to email us your original prescription as well as PD value for reference. In addition, we found your order#1907300103166 and you left the notes:Hello - The PD is 57/55. We would like to tell you that PD 57/55 this means that your pupil distance for distance vision (or DPD) is 57.0, and for near vision (or NPD, for reading eyeglasses) is 55.0. Since you ordered progressive glasses and entered PD 57.0 on our web, which is correct. We have sent an email to you and you are advised to check it then reply us directly.
Kari****Time: 2019-08-14
Hi there. I forgot to add a discount code to a purchase I just made! Is it too late to do so?
Dear Karina,concerning your case, could you please tell us which code do you need? After your reply, we will add the code for you and calculate the balance. We have sent an email to you and you are advised to check it then reply us directly.
Meli****Time: 2019-08-14
I love my glasses but the pink bifocals do not seem right - should be computer on top and reading on bottom but the glasses are great for reading on the bottom but the top is blurry...can you help look at my perscription to see if I did something wrong?
Dear Melissa J Adams, we would like to tell you that the pink frame in this order is for distance and reading use, but if you need the frame for computer and reading, the prescription should be different. We have sent an email to you and you are advised to check it then reply us directly.
Yesw****Time: 2019-08-14
Hey Hi, I am unable to apply the coupon code for the item in the cart.
Dear Yeswanth, we have to tell you that the item in this order is $9.95 item and two discounts can not be used together. If you still want it,please feel welcome to complete the payment. Otherwise,it would be cancelled in 3 days later. Or you can place a new order on the website. Thanks so much  for your cooperation and understanding.
Regi****Time: 2019-08-12
HEllo, I Received my new glasses and they arrived broke. The spring on the left side is bent. How soon could they be replaced?
Dear Reginald Sanders,we are sorry to hear that. Concerning your case,could you please take some pictures of the broken glasses then send them to us for reference? After your reply, we will know what to do next. We have sent an email to you and you are advised to reply us directly.