Glasseslit 0

Customer Service

I have a question
Ward****Time: 2019-06-01
I am browsing on an Android phone... Im trying to search mens frames by size.. can dind the feature
Dear Ward Bond, we are sorry to tell you that we do not offer this service but the sizes for frames are under the pictures of the frames and you are advised to have a look at them.
Step****Time: 2019-06-01
How long does the shipping usually take?
Dear Stephanie, we would like to tell you that your order is in process and the total time includes the processing time as well as shipping time. If everying goes smoothly, we will ship it out next week. Since you choose the express shipping, it normally takes 5-7 business days for delivery. 
Erib****Time: 2019-05-31
I made an order and I didnt see where to add Coupon Code MF30 and/or ML20 ,so the discount was not applied. please help. order id is 1905311300338
Dear Eribel Martinez, we would like to tell you that the item is $9.95 and two discounts can not be used together.
Deid****Time: 2019-05-31
I'm trying to purchase frames but cannot go further with the Add To Cart. Please advise. Thanks!
Dear Deidri A. Carney, concerning your case,could you please tell us which frame do you want to choose? We have sent an email to you and you can reply us directly.
Soph****Time: 2019-05-31
Hi do you ship to United Kingdom and how much please ?
Dear Sophie,we would like to tell you that we do ship to UK, the price for standard shipping is $6.99 and the price for express shipping is $18.99.
Mari****Time: 2019-05-30
I'm trying to understand the difference between Progressive and Free Form lenses. Can you give a better explanation? Free Form lenses say they are the "most basic" type of lens but they have a higher price than Progressive.
Dear Marilyn Anderson,we would like to tell you that the following information is about the differences between the progressive lenses and free form lenses: 1.Progressive lenses:Wider vision field at all distance;Smooth transition (i.e. no image-jump);No visible line across the lens surface;An ideal substitution for bifocals.Need correction for distance, reading and arm-length vision;Already wear bifocal glasses Wear glasses on daily basis. 2.Free form lenses:These are the most basic types of lenses and have only one magnification throughout the entire lens. They can be processed for Distance (to see Far), Reading (to see Near) or for Computer Work (Intermediate). In addition,you can have a look at the attachment to get more information.
Katr****Time: 2019-05-29
Hello, I'm trying to purchase a pair of sunglasses. Do I need to select a tint or is tint already included in the price of the sunglasses?
Dear Katrina Raysor,we would like to tell you that if you need the non-prescription sunglasses, the color of the lenses is the same as the picture on our web. But if you need the prescription sunglasses, the tint of the lenses is decided by your need.
Jacq****Time: 2019-05-27
Hello , How can I can make a order?
Dear Jacqueline Mulero,concerning your case,you are advised to have a look at the attachment about how to shop on our web.
Isab****Time: 2019-05-26
There is no place to change my email address
Dear Isabel Topps,we are sorry to tell you once your account is registered successfully, the name and email address cannot be changed. You are advised to re-register with your new email address.
Rich****Time: 2019-05-25
I am trying to track this order which was paid 5/9/2019. Please advise as to if this order is paid and when it will be shipped. 1905092256026. You can cancel order 1905250533064 for Maureen Gaffron. The message I sent earlier with proof of payment was for 1905092256026. Sorry for the confusion.
Dear Richard Gaffron, we have received your order #1905092256026 and it is still in process. And we hace canceled the unpaid order #1905250533064 for you. Besides, we have emailed you the order copy of 1905092256026, you may check it.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Lind****Time: 2019-05-22
My payment through PayPal was taken, I never received an order confirmation, no order is showing up on my account AND on my email receipt my mothers day discount was not applied.
Dear Lindsey Ray, we have checked and you placed the order via Express Check Out, thus you can not find the order in your account.Concerning your case, we have helped you to add the order to your account, you are advised to refresh to check the order in your account. Besides, we have sent one email to you about the order copy, you may check the email.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
maga****Time: 2019-05-20
I placed an order twice. please help me cancel one of them. thank you
Dear magaly, we have received two orders from you. However, you do not tell us which order you want to cancel. Could you please check the email we sent you and tell us which order do you want to cancel?If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
shel****Time: 2019-05-21
I need to re-submit my payment for my order.
Dear shelley sharp, we have chekced and your payment has gone through successfully. Thus you do not need to offer the payment again. And the order is in process, once it is finished, we will ship your order out to you ASAP and email you the tracking number.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Emma****Time: 2019-05-18
Hello, I'm wondering how many days shipping will take to Ontario, Canada? Thank you :)
Dear Emma Wilcox, we would like to tell you that it normally takes 7-15 business days to customize the lens based on your prescription and frame you choose. After it is finished, we will ship your order out ASAP and email you the tracking number. Since you choose the standard shipping, it normally takes 15-30 business days for delivery. Thanks for your understanding and patience.
Liz ****Time: 2019-05-15
i had an order in place but didn't complete payment in time. how can i just reorder and pay. can you put it back in my cart so i can pay and have it shipped
Dear Liz olson, we have checked and your unpaid order has been canceled by our system due to beyond 3 valid days. Since Sruthi Round Eyeglasses has been out of stock, you are advised to choose other frames to place new order.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Aman****Time: 2019-05-16
Why don't you have a "try on" option so I can get a good guess of how they will look on my face?
Dear Amanda, we do offer try on feature on PC. At the page of all glasses, you can find a eyeglasses sign beside the price, click that and you can upload your picture to try it on.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Emma****Time: 2019-05-15
Hello, I am wondering if I am able to have prescription sunglass lenses put into the regular frames as the sunglass frame selection is more limited. If that is possible I would like to cancel my existing order to place a different one. Thank you.
Dear Emma Wilcox, we would like to tell you that we do provide the prescription sunglasses in reular frame as long as you select lens tint or polarized for them. Concerning your case, you can just tell us the frame number, color and lens choice (index, coating and tint) you prefer so that we can help you to make the change directly on our order. And we have sent one email to you, you can reply our email directly. If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Jani****Time: 2019-05-16
how do i find my last perscription?
Dear Janice Campbell, we have checked and you ordered two pairs of glasses for fashion, thus there's no prescription in your last order. But we found you saved a new prescription in your account today. Thus you can log in your account to check "my prescription". If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Bran****Time: 2019-05-16
Order 1905160708466, I was not able to add code ML20 to my order. Is it possible to add before I pay?
Dear Brandy Lyon, we have checked and the frame has enjoyed the free shipping.No double discounts can be enjoyed in the same order. Thus you can not add the code ML20. Concerning your case, we have removed the free shipping for you and added the ML20 for your order. You are advised to refresh and complete the payment for it.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Ther****Time: 2019-05-15
Hi, I just placed an order and saw where my prescription was wrong. Everything is right except my PD's. Should be RPD 30.5 LPD 31.5. I changed it on my RX page but I cannot change it on my order. Please let me know you changed the information before making my glasses. Thanks, Theron Snyder 706-233-3304
Dear Theron Snyderm, we would like to tell you that we have changed the PD from 30.0/33.0 to 30.5/31.5 for your order. And we have processed it.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.