Glasseslit 0

Customer Service

I have a question
Bran****Time: 2019-05-16
Order 1905160708466, I was not able to add code ML20 to my order. Is it possible to add before I pay?
Dear Brandy Lyon, we have checked and the frame has enjoyed the free shipping.No double discounts can be enjoyed in the same order. Thus you can not add the code ML20. Concerning your case, we have removed the free shipping for you and added the ML20 for your order. You are advised to refresh and complete the payment for it.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Ther****Time: 2019-05-15
Hi, I just placed an order and saw where my prescription was wrong. Everything is right except my PD's. Should be RPD 30.5 LPD 31.5. I changed it on my RX page but I cannot change it on my order. Please let me know you changed the information before making my glasses. Thanks, Theron Snyder 706-233-3304
Dear Theron Snyderm, we would like to tell you that we have changed the PD from 30.0/33.0 to 30.5/31.5 for your order. And we have processed it.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Elee****Time: 2019-05-15
I am unable to process my order because it keeps saying my address isn't perfect. How do I fix it?
Dear Eleeza Davila, we would like to tell you that all information which are starred should be entered.Thus when you enter the shipping address, you should enter all the information needed. After that, you can proceed to check out and offer the payment for it.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Mich****Time: 2019-05-13
How can I cancel an order?
Dear Michaela Nicole Perkins, we have helped you to cancel the unpaid order 1905130033000.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Mary****Time: 2019-05-12
I have two orders out there that neither have been paid for. After placing the first order I was told that that server was down so I placed the next order. Under MyOrders I now notice I have two orders out there. I would like to start over and delete both orders. How do I do this?
Dear Mary Meaden, concerning your case, we have canceled both unpaid orders for you.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Donn****Time: 2019-05-11
I am trying to order these glasses 300002 and I can get the coupon to work
Dear Donna, could you please tell us which coupon code do you mean? If you mean the code MD50, it can work when you order two pairs of glasses in regular prices.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Mari****Time: 2019-05-07
Hello, would it be possible to provide me with an invoice in CAD for my last order : 1904250044458 I can't seem to find it anywhere on the website and the prices seem to be in USD. I need this for insurance purposes. If you'd be so kind to e-mail it to me it would be much appreciated. Kind regards Marie-Pier Poirier
Dear Marie-Pier Poirier, we are sorry to tell you that our currency for product is in USD, thus we can not provide the order copy in CAD. And we have emailed you the order copy in USD.Thanks for your understanding. If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Luz ****Time: 2019-05-07
my Store credit does not appear anywhere. please clarify how to obtain it and use for this order...
Dear Luz Helena Garcia, we would like to tell you that we have helped to apply the store credit to order #1905061214533. We have emailed you the order copy to check whether all information is correct or not. Thus you are advised to check the email we sent you and reply us directly. After your reply, we will process your order ASAP.If you have any questions, please feel free to contact us by email or utilize us by Online-chat.   Thank you for selecting Glasseslit for your vision needs.
Khad****Time: 2019-05-06
I as here yesterday and added the Sruthi Round Eyeglasses Number: 200124 to my cart but this morning, it says it's out of stock. Any idea when they'd be back in stock?
Dear Khadijah, we have checked and you placed two unpaid orders on our webiste. In each order, you just ordered one pair of Sruthi Round Eyeglasses. If you still want the glasses, please log in your account and check the orders in "my order". After you check them, you can complete the payment.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Beve****Time: 2019-05-04
I'd love to send you my prescription for my single vision lenses to ensure I order correctly, how do I do that?
Dear Beverly Bushell, concerning your case, upi can take a picture of your original prescription and email it to us for checking.And we have sent you the email, you can just reply our email directly. After your reply, we will process your order ASAP.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Kell****Time: 2019-05-04
Hello, I don't have the PD information on my prescription. Could you help me with that please? I'm not able to complete my prescription and order my glasses. Thanks in advance for your support.
Dear Kelly Clermont, we’d like to tell you that the PD is the distance between the two pupils,center to center,in millimeters. It is very important and you can not order prescription glasses without PD. An average PD is about 62mm while most PDs,97% or so,fall within the 54mm to 74mm range. Concerning your case,you are advised to consult it with eye doctor. If you cannot obtain if from eye doctor,you can also measure it by yourself or someone else. Please click at : https://www.glasseslit.com/glasses or https://youtu.be/R6Z9UXaOY3c for the information of how to measure PD. Concerning your case, please email us whether the PD is correct so that we can process your order. If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Sté****Time: 2019-05-05
Hi, I have a question. I just ordered from your site. When I came to log in, it said there was no registered email? So is my order valid? Because the amount is spent on my credit card. And I managed to re-register with the same email that I used to place my order.
Dear Stéphanie Hudon, we have checked and you have registered on our website successfully. Thus you do not need to register again. Concerning your case, please click the ctrl and F5 to refresh and clear the cookies, then you can try to log in. If it still doesn't work, please change the browser to Google Chrome or Firefox to try it again.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Nata****Time: 2019-05-03
Hello, i have questions about how to put my prescription, i don't know how to exactly how to put it, could you help me????
Dear Natalie Aquino, please do not worry. We are willing to help you to solve the problem. Concerning your case, you can take a picture of your original prescription and email it to us so that we can read it for you. Our email address is cs@glasseslit.com. After we receive your email, we will reply your email directly.
Kath****Time: 2019-05-01
If you order frame and Mark fashion and not prescription do you get a different quality of frame from the prescription from because the frame I received seems awful fragile wanted to have my prescription put in them
Dear Kathy Crawford, we would like to tell you that the non-prescription glasses which is marked as fashion glasses is processed with plano optical lens.However, you ordered one pair of glasses for frame only, thus no optical lens was on the frame. Besides, you can take the frame to your local glasses shop to get your prescription lens on since we do not offer separate lens.Thanks for your understanding.If you have any questions, please feel free to contact us by email or utilize us by Online-chat.Thank you for selecting Glasseslit for your vision needs.
Emma****Time: 2019-05-02
How do I apply the 20% new member discount to my order?
Dear Emma, we have checked and you ordered one pair of $9.95 sale item glasses in your order. No double discounts. Thus we are sorry that we can not help you to add the 20% OFF discount. Concerning your case, you can apply the 20% OFF discount to your next purchase.Thanks for your understanding.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Keit****Time: 2019-04-30
How do I apply the 20% new customer discount to my order?
Dear Keith Bush, we have helped you to add the 20% OFF discount to your unpaid order. You may refresh and complete the payment for it.If you have any questions, please feel free to contact us by email or utilize us by Online-chat. Thank you for selecting Glasseslit for your vision needs.
Kris****Time: 2019-04-27
I would like to know if the NINA hexagon frames in Tortoise shell will come back in stock
Dear Kristie Puckett, we would like to tell you that it may take a long time to restock the NINA hexagon frames, thus you are advised to choose other frames available on our website at present.If you have any questions, please feel free to contact us by email or utilize us by Online-chat.Thank you for selecting Glasseslit for your vision needs.
Laur****Time: 2019-04-27
Just placed my first order, but it did not prompt me for the 20% discount. Can this please be deducted from my order . Thank you !
Dear Laurie, we have helped you to add the 20%OFF discount to your order. And we will refund you the balance $19.16 within 24 hours. Once we issue the refund, we will email you the detailed transcation information. If you have any questions, please feel free to contact us by email or utilize us by Online-chat.Thank you for selecting Glasseslit for your vision needs.
Jenn****Time: 2019-04-25
Can someone please cancel order 1904251916251 - I didn't mean to get to a point where it created an order. I didn't pay for it but I would prefer it not be listed as an order.
Concerning your case, we have canceled the unpaid order #1904251916251 for you.If you have any questions, please feel free to contact us by email or utilize us by Online-chat.Thank you for selecting Glasseslit for your vision needs.
patr****Time: 2019-04-25
como puedo añadirlo a la cesta que no me deja
Querida patricia martin alva, ¿podrías decirnos qué marco quieres comprar? Después de su respuesta, sabremos cómo ayudarlo a continuación.