Glasseslit 0

Customer Service

I have a question
vale****Time: 2019-04-24
I received an email about me order but did not understand what was needed. Can you please contact me again about this order
Dear valerie robinson,your order has been held by us since we found that you entered the different OD Axis values for 2 pairs. Please double check the different OD Axis values and email us which one is correct so that we can process your order. We have sent several emails to you,you are advised to check it then reply us directly.
Chri****Time: 2019-04-23
1904180833182 is my order number it says "manufacturing" can is it too late to change the from color to the white version? I didn't realize the other color option until I checked on my order. thank you
Dear Christine Sacramento,we have made an exception for you and changed the frame #200145 from other to white & black and we have sent an email to you,you are advised to check it.
Aule****Time: 2019-04-24
Español
Dear Aulet,Su pedido se está procesando de manera oportuna, pero debemos aclarar algo con usted antes de seguir procesándolo.Para procesar mejores anteojos para usted, envíenos un correo electrónico con su receta original, así como el valor de DP como referencia.Después de que nos conteste, procesaremos su pedido lo antes posible.Le hemos enviado varios correos electrónicos y le recomendamos que lo revise y luego nos conteste directamente.
Dari****Time: 2019-04-23
I broke my frames, but the lenses are fine. Can I just order new empty frames or an earpiece
Dear Darin Powell,we have sent an email to you and you are advised to check it then reply us directly.
Dani****Time: 2019-04-20
I'm looking to buy a pair of glasses in my favorite list but it's not letting me add it. Can u tell me if they are still available? SKU:B01073 thx u
Dear Danielle Pernell-Scanlon, we would like to tell you that the frame# B01073 has been out of stock and we will not refill it any more. Concerning your case, you are advised to have a look at our new arrivals:https://www.glasseslit.com/spring
Cour****Time: 2019-04-18
Hello, I ordered these glasses over a month ago, but I think the delivery was stolen or never came. Can you put in a rush to get these ready and delivered ASAP? Thank you, Courtney
Dear Courtney,please don't worry, we are responsible for every pair of glasses we shipped out and we have sent an email to you,you are advised to check it.
Marg****Time: 2019-04-17
I just wanted to thank you for the beautiful glasses!!! My prescription was perferct! I will be shopping!
Dear Margaret Congello,thanks so much for your support. We have sent an email to you and you are advised to check it.
mart****Time: 2019-04-16
It's possible to receive a pair of glasses in italy? Because I see a lot of states in "shipping option" but there's not Italy.
Dear martina,we would like to tell you that we can ship the order to Italy. We have sent an email to you and you are advised to check it.
Mari****Time: 2019-04-16
Good afternoon; I placed my order on April 5, 2019 and it still saying that the order is on manufacturing. My order number is 1904060406065 and would like to know when I will be receiving my glasses since I paid for expediting shipping and it looks like it would be the same if I would it take the regular process.
Dear Marimer Marquez, we would like to tell you that the total time includes the processing time and shipping time. Normally it will take 7-15 working days to customize your lenses due to your prescription. When the order is finished, it will be shipped out via express shipping. Thanks for your understanding and patience.
Kari****Time: 2019-04-15
Hi, I orded yesterday, but i dont received the confirmation email. Please confirm to me. Thanks
Dear Karina Hernandez, your order has been paid successfully but we need to confirm something with you before processing your order. We'd like to tell you that the PD 76.0mm you entered is beyond the usual range,can you please confirm it with us? We have sent an email to you and you are advised to reply us directly.
Meli****Time: 2019-04-16
Hello! I just ordered glasses with the wrong PD. How can I change my order before it gets made and shipped?
Dear Melinda Marks,concerning your case,could you please tell us the correct PD value? Then we will make change for you. We have sent an email to you and you are advised to reply us directly.
Shar****Time: 2019-04-14
Hello I received my new glasses yesterday, and all is well. My problem, is that when I saw these frames online they looked to be a coral color, and in reality more of a light brown. I have another pair in a similar color so they don't look much different at all. May I exchange them for a same frame of a different color that is available? The lenses would fit right in because it would be the same frame. Thank you for your help
Dear Sharon Graham Wats, we would like to tell you that we do not provide exchange service. In addition,since the brightness displayed can vary on each monitor for the identical image, even on those hooked up to the same computer, the color displayed on our website may not be an exact match to the one you will receive. Concenring your case,you are advised to take some pictures of the glasses and send them to us for reference.We have sent an email to you and you are advised to reply us directly.
Amy****Time: 2019-04-13
Order number 1903011050302 I would like to return 2 pairs of glasses I ordered. They do not fit my face how I like. Thanks.
Dear Amy,concerning your case,could you please tell us which 2 pairs you want to return? After your reply,we will know what to do next. In addition,we have sent an email to you and you can reply us directly.
Kath****Time: 2019-04-12
Hello, I recently ordered glasses and the prescription in one of the pairs is not right. I would like to return them. Thank you.
Dear Kathleen zeinemann,please don't worry, we are responsible for every pair of glasses we shipped out. Concerning your case,could you please tell us which one is not right and email us your original prescription as well as PD value for reference? We have sent an email to us and you are advised to reply us directly.
Mega****Time: 2019-04-10
I would like to return two of the glasses I purchased, one does not fit my face and I'd honestly just like credit so I can buy another pair, the other set of glasses came to me bent, and they sit disportionately on my face
Dear Megan,we have sent an email to you and you are advised to reply us directly. Thanks for your cooperation.
Glad****Time: 2019-04-09
I place an order now that I want the offer code P40 and says cannot bepossible. Why?
Dear Gladys Cintron,we would like to tell you that the code P40 is for photochromic lenses,but you ordered the polarized lenses in this order. And the polarized lenses and photochromic lenses can't be added together. Concerning your case,could you tell us whether you need to process the order as it was or change the lenses from polarized lenses to photochromic lenses? We have sent an email to you and you are advised to reply us directly.
Bob ****Time: 2019-04-10
Pretty disappointed. My order is order # 1904010950150. I just logged in to find out my order is still in process. I paid extra for expediting and the implication was I would have them in 5 days. Still in "manufacturing". April 9. Order placed April 1. I guess April fools on me ? Not happy.
Dear Bob Yokabitus, we would like to tell you that the total time includes the shipping time and processing time. Normally it will take 7-15 working days to customize your lenses due to your prescription. When the order is finished, it will be shipped out via express shipping. Thanks so much for your cooperation and understanding.
Marg****Time: 2019-04-08
Can you please give me an estimate of when I can expect my order? Thank you.
Dear Margaret Congello,we would like to tell you that normally it will take 7-15 working days to customize your lenses due to your prescription. When the order is finished, it will be shipped out and you will receive the tracking information. Please kindly wait patiently.
Lyna****Time: 2019-04-07
I'm trying to edit my order. I haven't put payment through yet because I have another promo code, I want to see which one is better. If I want to delete my order how do I do so?
Dear Lynanne Thomson,concerning your case,could you please tell us which code do you want to add? After your reply,we will know what to do next.
Shei****Time: 2019-04-05
i have left many voice messages. my eyeglasses are not right i can not see and i have used my existing RX. tell me how to return the ey glasses and refund my money please
Dear Sheila L Malloy,concerning your case,you are advised to send your original prescription as well as PD value to us for reference.Our email address is:cs@glasseslit.com. Thanks for your cooperation.