Glasseslit 0

Customer Service

I have a question
Laur****Time: 2019-10-21
I need help checking out using my store credit.
Dear Lauren Marie Minchew, we have helped you add the store credit to the new order#1910212040349 and the order is in process now. In addition,we have send an email to you about the copy of the order and you are advised to check it. Thanks for your cooperation.
Nyle****Time: 2019-10-21
I would like to know if I can send a glass frame to you guys so that you can do the glass work, even though the frame is not from you guys.
Dear Nyleyshka, we are sorry to tell you that we do offer prescription glasses but we don't offer separate lenses. Thanks for your understanding.
amy ****Time: 2019-10-16
I am not happy with the glasses I received how do I get refund on merchandise?
Dear amy atwood, concerning your case, you are advised to return the glasses to our US center, once we receive the return package, we will issue you a one time 100% store credit (excluding shipping price)$73.8 or 50% refund (excluding shipping price) $36.9. Please tell us your choice. We have sent an email to you and you are advised to check it then reply us directly. Thanks for your cooperation.
BreA****Time: 2019-10-10
Hello! I'd like to offer my services to correct the English and grammar on your website. I've ordered glasses from you before, and will continue to be a grateful customer whether or not you accept! However, your website's wording makes it very clear that it was never edited by a native English speaker. If you're interested, please contact me at your earliest convenience, and we can get started! I love GlassesLit's glasses, and I want to help make sure it's the best and most credible it can be, if you'll let me. Thanks!
Dear BreAnna Wittman, thanks for your advice. In addition, if you like the glasses on our web, you are advised to place an order to get them. We are offering $6.99 Flash sale: Link for PC:https://www.glasseslit.com/flashsale Link for mobile:https://m.glasseslit.com/flashsale
Shar****Time: 2019-10-08
Re-Order Hi I would like to reorder the same glasses that I order, My reorder is 1907252020442, I would like for my lens to be clear with the photochromic lenses. COOO48 I would like for a light brown transition with the brown frames #100010 I would like a light grey transitions with the gray frames. Will I need to reorder on the page
Dear Sharon Crawford, we would like to tell you that we do offer photochromic lenses on our web and you are advised to have a look at the attachment to get them. In addition, if you need new glasses, please feel free to place an order on our web and we are offering Autumn Sale which will be ended within 12 hours--30% OFF for Frames or 30% OFF for Lenses: 1. 30% OFF for the frames. Code: AF30 2. 30% OFF for the lenses. Code: AL30 Besides, we are sorry to tell you that the frame #100010 in this order has been out of stock, you are advised to have a look at the other frames on our web. Thanks for your cooperation.
Lala****Time: 2019-10-03
The glasses that I bought do not fit. What is your exchange policy?
Dear laurie nuske, we would like to tell you that we do not offer exchange service. Concerning your case, you are advised to return the glasses to our US center, once we receive the return package, we will issue you a one time 100% store credit (excluding shipping price), which is $70.28, you can use the SC to reorder other glasses with correct prescription on our web. Is that OK? We have sent an email to you,you are advised to check it then reply us directly.
Odet****Time: 2019-10-03
Hi. I would like to return what I ordered and make a new order, because I made a mistake. I want the same glasses but I have to make changes.
Dear Odette Ortiz, we would like to tell you that we have received your new order#1910032310061. Concerning your case, could you please tell us which part you need to change? In addition, for the previous order#1909140206105, could you please tell us which part is wrong? We have sent an email to you and you are advised to reply us directly.
Kati****Time: 2019-10-02
Hi I just attempted to place an order I was in the process of updating my address information and the screen froze. I tried going back into the order it said it had processed successfully. It has my old address information on it and i don't want to proceed with payment with the address being invalid. I would like to cancel my order if possible of have the address fixed before continuing further. Thank you so much. Katherine Perry
Dear Katie, we would like to tell you that we have canceled the unpaid order#1910022246102 for you. In addition, we are offering Autumn Sale--30% OFF for Frames or 30% OFF for Lenses: 1. 30% OFF for the frames. Code: AF30 2. 30% OFF for the lenses. Code: AL30
Davi****Time: 2019-10-01
Hello, I bought a pair of glasses through paypal and I have not received an invoice of the payment anywhere showing what I bought.
Dear David, we would like to tell you that we did receive the payment and have sent an order copy to you, you are advised to check it. Thanks for your cooperation.
Broo****Time: 2019-09-28
Hi, my husband wants to order a pair of glasses with the blue light protection but without any prescription to them (to wear while he has his contacts in)... how would I go about ordering them? When I try to put the order in it says that I can't leave the Rx blank... Thanks
Dear Brooke, we would like to tell you that if you need the bluelight protect lenses with non-prescription, you are advised to enter the "plano" for SPH values and then enter "63.0" for the PD value. In addition, you can have a look at the following picture to order the bluelight protect lenses.
Kim****Time: 2019-09-25
Bonjour, le 2019-08-14 jai commandée une paire de lunettes et puis, les verres n'étaient pas a la bonne vue. J'ai commander aujourdhui le 2019-09-25, la même paire avec une les bonnes données. Pour la paire qui n'est pas bonne que dois-je faire ? merci
Cher Kim Bérard Longpré, Nous avons reçu votre nouvelle commande et celle-ci est en cours de traitement. En ce qui concerne votre cas, il vous est conseillé de retourner les lunettes # C00048 à notre centre américain. Dès réception de votre colis, nous vous émettrons un crédit de magasin unique à 100% (hors frais de livraison), soit 21,9 $, vous pouvez utiliser le SC doit commander d’autres lunettes avec la prescription correcte sur notre site Web. Est-ce que ça va? Nous vous avons envoyé un e-mail et il vous est conseillé de le vérifier, puis de nous répondre directement.
Mika****Time: 2019-09-26
Hi, I recently received my glasses, I ordered two pairs and one pair seems as if they are blurry and I am unable to wear them. I would like to return this pair. My Order ID: 1909060632363 and the pair I want to return is the floral Alfreda Round Eyeglasses. Thanks!
Dear Mikayla Nicholls, concerning your case, you are advised to send the original prescription as well as PD value for reference? After your reply, we will know what to do next. We have sent an email to you and you are advised to check it then reply us directly.
Mari****Time: 2019-09-26
Hello, I bought a pair of glasses from you on June 27, 2019. And was wondering if you have any sort of warranty if they broke. Please let me know as soon as possible.
Dear Mariola Descartes Mattei, We would like to tell you that we only provide a 30 days' warranty after you receive the glasses.Thus your order is beyond our warranty. Concerning your case, you are advised to buy a new pair from us. In addition, we are offering Autumn Sale--30% OFF for Frames or 30% OFF for Lenses:1. 30% OFF for the frames. Code: AF30 2. 30% OFF for the lenses. Code: AL30
Kari****Time: 2019-09-25
Have not received my glasses. Order date was 8/23/2019
Dear Karissa Butler, we have send an email to you and you are advised to check it then reply us directly.
patt****Time: 2019-09-24
don't you have transition lens? what are these tinted glasses, do they adjust to light or are they always dark like sunglasses
Dear patricia vandepol, we would like to tell you that actually “Transitions” is a trade name applied to the generic lens term. What you referred to is photochromic lenses which darken with exposure to direct sunlight and becomes clear again when removed from the sunlight. In addition,we found in this order, you ordered photochromic lenses. Concerning your case, could you please tell us whether you need to process the order as it was originally placed? We have sent an email to you and you are advised to reply us directly.
Pras****Time: 2019-09-24
I received my glasses. It is not perfect. I can see the letters etc. But there is problem with the angle. A4 paper is seen as legal paper when I look on the A4 paper on my desk. computer screen to my left looks tilted. Is this anything that can be rectified?
Dear Prasad Jacob, please don't worry, we are responsible for every pair of glasses we shipped out. Concerning your case, could you please send the original prescription as well as PD value for reference and take some pictures then point out the problems on the lenses? After we receive your pictures,we will know what to do next. We have sent an email to you and you are advised to reply us directly.
Ezeq****Time: 2019-09-19
Hello, i haven't received any email since the day I ordered which was last week on Saturday, 9/13. My email is correct as well, can you fix the problem please, thank you.
Dear Ezequiel Galdamez, we would like to tell you that your order is in process now and we have sent an order copy to you, you are advised to check it. Thanks for your cooperation.
Kayl****Time: 2019-09-19
Hello, my glasses have been in the "manufacturing" status for a lot longer than it has in the past... Just wondering how long it will be until my orders will be shipped? Thanks
Dear Kayla, we would like to tell you that the total time for an order includes the porcessing time and shipping time. Normally it will take 7-15 working days to customize your lenses due to your prescription. When the order is finished, it will be shipped out.
Marg****Time: 2019-09-18
Awaiting phone call return so that I can expedite my order to you.
Dear Marguerite, we have received your offline message too and sent an email to you. You are advised to check it then reply us directly. Thanks for your cooperation.
Hea****Time: 2019-09-16
I submit a reply via email with my prescription and it still hasnt been processed.
Dear Heather Wilson, we would like to tell you that your order is in process now and we have resent the email to you, you are advised to check it.