Hi, I just received my glasses- I think my reading is wrong. I would like to return for correct one to be changed. I am visiting my optician tomorrow to get correct one. I will update this on account. Please advise how I can return.
Dear Cheryl Mumbi Concerning your case, would you please scan the original prescription as well as the PD（Pupillary Distance） that you received from your doctor, or take photos with Camera or mobile phone, and then email it to us as an attachment for verification？ We will help you check if the prescription in the order form was filled in correctly, then decide what to do next. Besides, we have sent an email to you and you may check it.
Hi I ordered a pair of glasses and when I seen the order after paying it said there was 2 of the same pair. Which I didn't want. How can I cancel one of the same pair of glasses to get my money refunded? Thanks! NICOLE
Dear Nicole Sampare, we have removed one pair of glasses and your order is in process. In addition, we will refund $24.9 and send the transaction details within 24 hours.
I ordered and paid for a pair of eyeglasses last night and upon checking today I see that the order is confirmed but does not have any shipping info listed also I do not have a confirmation number. I'm looking forward to your response.
Dear Terri Smith, we would like to tell you that your order is in process and we have sent an email to you, you are advised to check it then reply us directly. Thanks for your cooperation and understanding.
I got my glasses yesterday and the prescription is wrong I can not even see with them on can we redo this can I send them back what do we need to do
Dear Pamela Saunders, concerning your case, could you please take a picture of your original prescription as well as PD value then email them to us for reference? After your reply, we will know what to do next. We have sent an email to you and you are advised to reply us directly.
The tracking number provided shows that my order still has not yet ship, however the status of my order shows that it had shipped an it has been in that shipped status for over two weeks. Please provide me with an update as I have not yet received my order.
Dear Barbara Keller, we would like to tell you that since you choose the standard shipping, it normally takes 15-30 business days for delivery. The tracking information will update once the package arrives in the US. Thanks for your patience and understanding.
One of my lenses fell out of my frames I ordered back in July. The frame around the bottom is broken and the screw won’t hold it? Can I get another pair less the lenses please?
Dear Beth Ledbetter, we would like to tell you that we only provide a 30 days' warranty after you receive the glasses. Thus your order is beyond our warranty. Concerning your case, you are advised to replace the order on our web and we are offering International Women's Day Sale:
1. 20% OFF for the whole order with two pairs of glasses. Code: WD20
2. 25% OFF for whole order with three or more pairs of glasses. Code: WD25.
I wanted to know if i could change my order to B00811 instead.
Dear Felisha Scott, concerning your case, could you please tell us which color you need for the frame#B00811? After your reply, we will make the change for you. We have sent an email to you and you are advised to reply us directly.
How do I get blue light protection on lenses
Dear Jacqueline Stephens, we would like to tell you that you are advised to choose the single vision use, enter the prescription and choose the index then choose blue light protection lenses. In addition, we have sent an email to you and you are advised to check it.
I ordered glasses 2 weeks ago and i was oo excited about them but every time i check my order it shows that they havent even shipped out yet and im getting pretty disappointed. I payed 20+ dollars for faster shipping and its a pretty big waste of my money for that if its going to take a month just to cut my lenses and ship them out. I honestly just want to be refunded at this point.
Dear Amanda, we would like to tell you that we have finished the lenses and the only thing we need to do is putting the lenses into the frames. Since our lab is on Holiday(Chinese Spring Festival), shall we keep the order and rush the order for you once we back to work? We have replied your email and you are advised to check it.
I have been waiting a while for my order. Please confirm delivery.
Dear Tabitha, We would like to tell you that the package is on the way from our lab in China to the US.
And once it arrives in the US, the status will be updated.
Normally it will take 15-30 business days to deliver via standard shipping.
Please kindly wait patiently.
I am wanting to receive my first pair of eyeglasses from you but with the 1st time 20%OFF discount.
On my account, I attempted to make a purchase in 2018 but never received my eye glasses. This order was therefore cancelled and I never got my 1st pair of eye glasses.
Is there a way to allow me to make a purchase with the 1st time 20%OFF discount so I can finally purchase and receive my first pair of eye glasses from Glasseslit?
Dear Amanda Moore, we would like to tell you that since you have used the code before, you can't add it for the new order. Concerning your case, you are advised to submit the new order and please don't offer the payment then you will receive an unpaid order number. You are advised to email this unpaid order number to us and we will add the code 20%OFF for you. Thanks for your cooperation and patience.
Do you accept FSA
Dear Monique Smith, we would like to tell you that we don't accept the FSA. We are offering the New Year Sales :1. 50% OFF for Bluelight Protect lens. Code: BLUE50 Time: Dec.30-Jan.30 2, 40% OFF for the New Arrival Frame. Code: NEW40 Time: Jan.6-Jan.30 3, 50% OFF for the Second Pair of Glasses in One Order. Code: NY2020 Time: Dec.30-Jan.22. Thank you for your understanding.
I still have not received my order, or any updates on the location. I realize it will take a while considering where it's coming from. We will be moving on January 9th, so if my order won't be here by then I would like a refund.
Dear Jasmin, we have checked the shipping information and it shows the package will be delivered before January 9th, so you should expect to receive it soon. We have sent an email to you and you may check it.
I still haven't received my glasses
Dear Lisa Harris, we would like to tell you that the tracking information has been updated on USPS and we have sent an email to you about it. You are advised to check the email. Thanks for your cooperation and understanding.
Hi, I'm trying to change the name on my account to Feya. I accidentally hit the return key when trying to correct the typo at registration.
Deae Feya, we would like to tell you that it doesn't matter to hit the return key. In addition,we can't change the name for you in your account. So you are advised to register with a new email address with the correct name. Thanks for your understanding and cooperation.
Received my order and one pair is perfect, the other the Rx is not correct. Please advise.
Dear Antoinette Swann, would you please tell us which pair of glasses with the incorrect prescription ? In addition, you are advised to send the original prescription to us for reference. We have sent an email to you and you are advised to reply us directly.
Where are my glasses?!! i want a refund!
Dear Yasmine Brooks,please don't worry, we are responsible for every pair of glasses we shipped out. We would like to tell you that the packages are checked by customs in Chicago, so it will take some time to be released. If there is no update after Dec.16th, please contact us and we will know what to do next. Thanks for your cooperation and understanding.
Buenos dias deseo saber cuando llegan los espejuelos ya que fueron enviados desde Octubre pero aun no han llegado y cuando trato de seguir el paquete lo unico que sale es del 8 de Noviembre que fue procesado en China gracias
Estimado Ixia E Vázquez Andrades, nos gustaría decirle que los paquetes son revisados por la aduana en Chicago, por lo que llevará algún tiempo liberarlos. Y le hemos enviado un correo electrónico, por favor verifíquelo.
Ian ****Time: 2019-12-03
I've made a mistake when I ordered a pair of glasses, can I change my order before it is processed?
Dear Ian Kaye, we have changed the lens according to your requirements and sent the order copy to your email address, so you may check it.
hello i need to add the coupon code BF50 to my order instead of CC50
Dear Nemesis renta, we would like to tell you that the code BF50 is the same as CC50. They are both 50% off for frames.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.