Glasseslit 0

Customer Service

I have a question
Tabi****Time: 2020-01-22
I have been waiting a while for my order. Please confirm delivery.
Dear Tabitha, We would like to tell you that the package is on the way from our lab in China to the US. And once it arrives in the US, the status will be updated. Normally it will take 15-30 business days to deliver via standard shipping. Please kindly wait patiently.
Aman****Time: 2020-01-15
Hello, I am wanting to receive my first pair of eyeglasses from you but with the 1st time 20%OFF discount. On my account, I attempted to make a purchase in 2018 but never received my eye glasses. This order was therefore cancelled and I never got my 1st pair of eye glasses. Is there a way to allow me to make a purchase with the 1st time 20%OFF discount so I can finally purchase and receive my first pair of eye glasses from Glasseslit? Thank you.
Dear Amanda Moore, we would like to tell you that since you have used the code before, you can't add it for the new order. Concerning your case, you are advised to submit the new order and please don't offer the payment then you will receive an unpaid order number. You are advised to email this unpaid order number to us and we will add the code 20%OFF for you. Thanks for your cooperation and patience.
Moni****Time: 2020-01-01
Do you accept FSA
Dear Monique Smith, we would like to tell you that we don't accept the FSA. We are offering the New Year Sales :1. 50% OFF for Bluelight Protect lens. Code: BLUE50 Time: Dec.30-Jan.30 2, 40% OFF for the New Arrival Frame. Code: NEW40 Time: Jan.6-Jan.30 3, 50% OFF for the Second Pair of Glasses in One Order. Code: NY2020 Time: Dec.30-Jan.22. Thank you for your understanding.
Jasm****Time: 2020-01-02
I still have not received my order, or any updates on the location. I realize it will take a while considering where it's coming from. We will be moving on January 9th, so if my order won't be here by then I would like a refund. Thank you
Dear Jasmin, we have checked the shipping information and it shows the package will be delivered before January 9th, so you should expect to receive it soon. We have sent an email to you and you may check it.
Lisa****Time: 2019-12-17
I still haven't received my glasses
Dear Lisa Harris, we would like to tell you that the tracking information has been updated on USPS and we have sent an email to you about it. You are advised to check the email. Thanks for your cooperation and understanding.
Fea****Time: 2019-12-18
Hi, I'm trying to change the name on my account to Feya. I accidentally hit the return key when trying to correct the typo at registration.
Deae Feya, we would like to tell you that it doesn't matter to hit the return key. In addition,we can't change the name for you in your account. So you are advised to register with a new email address with the correct name. Thanks for your understanding and cooperation.
Anto****Time: 2019-12-18
Hello, Received my order and one pair is perfect, the other the Rx is not correct. Please advise.
Dear Antoinette Swann, would you please tell us which pair of glasses with the incorrect prescription ? In addition, you are advised to send the original prescription to us for reference. We have sent an email to you and you are advised to reply us directly.
Sue ****Time: 2019-12-17
Hello, I placed an order for glasses on December 2nd, and it's still "manufacturing" What's going on?
Dear Sue Stirling, we would like to tell you that normally it will take 7-15 working days to customize your lenses due to your prescription. We have forwarded our lab to rush the order for you and when the order is finished, it will be shipped out. Thanks for your understanding and patience.
Yasm****Time: 2019-12-06
Where are my glasses?!! i want a refund!
Dear Yasmine Brooks,please don't worry, we are responsible for every pair of glasses we shipped out. We would like to tell you that the packages are checked by customs in Chicago, so it will take some time to be released. If there is no update after Dec.16th, please contact us and we will know what to do next. Thanks for your cooperation and understanding.
Ixia****Time: 2019-12-04
Buenos dias deseo saber cuando llegan los espejuelos ya que fueron enviados desde Octubre pero aun no han llegado y cuando trato de seguir el paquete lo unico que sale es del 8 de Noviembre que fue procesado en China gracias
Estimado Ixia E Vázquez Andrades, nos gustaría decirle que los paquetes son revisados por la aduana en Chicago, por lo que llevará algún tiempo liberarlos. Y le hemos enviado un correo electrónico, por favor verifíquelo.
Ian ****Time: 2019-12-03
I've made a mistake when I ordered a pair of glasses, can I change my order before it is processed?
Dear Ian Kaye, we have changed the lens according to your requirements and sent the order copy to your email address, so you may check it.
Neme****Time: 2019-12-03
hello i need to add the coupon code BF50 to my order instead of CC50
Dear Nemesis renta, we would like to tell you that the code BF50 is the same as CC50. They are both 50% off for frames.
Phun****Time: 2019-11-15
Excuse me ! I want to add the code BF50 to my purchase but it's not work. Although, the item I chose not for sale, it's $25. What's wrong ? And what could I do ?
Dear Phung Quach, concerning your case, you are advised to submit the order and don't offer the payment then you will receive the unpaid order number. Please tell us the order number and we will check the order and add the code for you. Thanks for your cooperation.
Cath****Time: 2019-11-15
I just placed my order but would like to change the prescription is that possible. It would be +2.25 instead of +3.50 +2.00 instead of +3.25 Everything else would remain the same. Thank you
Dear Catherine McCollough, we have changed OD Sph from +3.50 to +2.25, OS Sph from +3.25 to +2.00 according to your confirmation. In addition, your order will be immediately processed, and you should expect to receive it soon.
Jean****Time: 2019-11-14
Trying to enter my prescription to include the addition of readers. When I select single vision it won't let me enter the value for OS/OD. Can you please help. I think that maybe the reason for the error on my previous order. Thank you.
Dear Jeanette Kearney, concerning your case, would you please send us your original prescription by email. And we will help you to enter it on our website. Our email address is: cs@glasseslit.com. Thanks for your cooperation.
Pari****Time: 2019-11-13
According to tracking, my glasses have been in "pre-shipment" for over a week. When am I getting them?
Dear Parisa Talukder,we would like to tell you that the customs need to inspect packages one by one. Normally it will take 15-30 working days to deliver via standard shipping.Please kindly wait patiently.
Jenn****Time: 2019-10-23
Hello when do i receive glasses ?
Dear Jennifer,we have received your new order#1910200638513 on our web and the order is in process now. In addition, we have send an email to you and you are advised to check it. Thanks for your cooperation.
Laur****Time: 2019-10-21
I need help checking out using my store credit.
Dear Lauren Marie Minchew, we have helped you add the store credit to the new order#1910212040349 and the order is in process now. In addition,we have send an email to you about the copy of the order and you are advised to check it. Thanks for your cooperation.
Nyle****Time: 2019-10-21
I would like to know if I can send a glass frame to you guys so that you can do the glass work, even though the frame is not from you guys.
Dear Nyleyshka, we are sorry to tell you that we do offer prescription glasses but we don't offer separate lenses. Thanks for your understanding.
amy ****Time: 2019-10-16
I am not happy with the glasses I received how do I get refund on merchandise?
Dear amy atwood, concerning your case, you are advised to return the glasses to our US center, once we receive the return package, we will issue you a one time 100% store credit (excluding shipping price)$73.8 or 50% refund (excluding shipping price) $36.9. Please tell us your choice. We have sent an email to you and you are advised to check it then reply us directly. Thanks for your cooperation.