Dear Yasmine Brooks,please don't worry, we are responsible for every pair of glasses we shipped out. We would like to tell you that the packages are checked by customs in Chicago, so it will take some time to be released. If there is no update after Dec.16th, please contact us and we will know what to do next. Thanks for your cooperation and understanding.
Buenos dias deseo saber cuando llegan los espejuelos ya que fueron enviados desde Octubre pero aun no han llegado y cuando trato de seguir el paquete lo unico que sale es del 8 de Noviembre que fue procesado en China gracias
Estimado Ixia E Vázquez Andrades, nos gustaría decirle que los paquetes son revisados por la aduana en Chicago, por lo que llevará algún tiempo liberarlos. Y le hemos enviado un correo electrónico, por favor verifíquelo.
Ian ****Time: 2019-12-03
I've made a mistake when I ordered a pair of glasses, can I change my order before it is processed?
Dear Ian Kaye, we have changed the lens according to your requirements and sent the order copy to your email address, so you may check it.
hello i need to add the coupon code BF50 to my order instead of CC50
Dear Nemesis renta, we would like to tell you that the code BF50 is the same as CC50. They are both 50% off for frames.
Excuse me ! I want to add the code BF50 to my purchase but it's not work. Although, the item I chose not for sale, it's $25. What's wrong ? And what could I do ?
Dear Phung Quach, concerning your case, you are advised to submit the order and don't offer the payment then you will receive the unpaid order number. Please tell us the order number and we will check the order and add the code for you. Thanks for your cooperation.
I just placed my order but would like to change the prescription is that possible.
It would be
+2.25 instead of +3.50
+2.00 instead of +3.25
Everything else would remain the same.
Dear Catherine McCollough, we have changed OD Sph from +3.50 to +2.25, OS Sph from +3.25 to +2.00 according to your confirmation. In addition, your order will be immediately processed, and you should expect to receive it soon.
Trying to enter my prescription to include the addition of readers. When I select single vision it won't let me enter the value for OS/OD. Can you please help.
I think that maybe the reason for the error on my previous order.
Dear Jeanette Kearney, concerning your case, would you please send us your original prescription by email. And we will help you to enter it on our website. Our email address is: firstname.lastname@example.org. Thanks for your cooperation.
According to tracking, my glasses have been in "pre-shipment" for over a week. When am I getting them?
Dear Parisa Talukder，we would like to tell you that the customs need to inspect packages one by one. Normally it will take 15-30 working days to deliver via standard shipping.Please kindly wait patiently.
Hello when do i receive glasses ?
Dear Jennifer,we have received your new order#1910200638513 on our web and the order is in process now. In addition, we have send an email to you and you are advised to check it. Thanks for your cooperation.
I need help checking out using my store credit.
Dear Lauren Marie Minchew, we have helped you add the store credit to the new order#1910212040349 and the order is in process now. In addition,we have send an email to you about the copy of the order and you are advised to check it. Thanks for your cooperation.
I would like to know if I can send a glass frame to you guys so that you can do the glass work, even though the frame is not from you guys.
Dear Nyleyshka, we are sorry to tell you that we do offer prescription glasses but we don't offer separate lenses. Thanks for your understanding.
amy ****Time: 2019-10-16
I am not happy with the glasses I received how do I get refund on merchandise?
Dear amy atwood, concerning your case, you are advised to return the glasses to our US center, once we receive the return package, we will issue you a one time 100% store credit (excluding shipping price)$73.8 or 50% refund (excluding shipping price) $36.9. Please tell us your choice. We have sent an email to you and you are advised to check it then reply us directly. Thanks for your cooperation.
I'd like to offer my services to correct the English and grammar on your website. I've ordered glasses from you before, and will continue to be a grateful customer whether or not you accept! However, your website's wording makes it very clear that it was never edited by a native English speaker. If you're interested, please contact me at your earliest convenience, and we can get started! I love GlassesLit's glasses, and I want to help make sure it's the best and most credible it can be, if you'll let me.
Dear BreAnna Wittman, thanks for your advice. In addition, if you like the glasses on our web, you are advised to place an order to get them. We are offering $6.99 Flash sale:
Link for PC:https://www.glasseslit.com/flashsale
Link for mobile:https://m.glasseslit.com/flashsale
Re-Order Hi I would like to reorder the same glasses that I order, My reorder is 1907252020442, I would like for my lens to be clear with the photochromic lenses.
COOO48 I would like for a light brown transition with the brown frames #100010 I would like a light grey transitions with the gray frames. Will I need to reorder on the page
Dear Sharon Crawford, we would like to tell you that we do offer photochromic lenses on our web and you are advised to have a look at the attachment to get them. In addition, if you need new glasses, please feel free to place an order on our web and we are offering Autumn Sale which will be ended within 12 hours--30% OFF for Frames or 30% OFF for Lenses:
1. 30% OFF for the frames. Code: AF30 2. 30% OFF for the lenses. Code: AL30
Besides, we are sorry to tell you that the frame #100010 in this order has been out of stock, you are advised to have a look at the other frames on our web. Thanks for your cooperation.
The glasses that I bought do not fit. What is your exchange policy?
Dear laurie nuske, we would like to tell you that we do not offer exchange service. Concerning your case, you are advised to return the glasses to our US center, once we receive the return package, we will issue you a one time 100% store credit (excluding shipping price), which is $70.28, you can use the SC to reorder other glasses with correct prescription on our web. Is that OK? We have sent an email to you,you are advised to check it then reply us directly.
Hi. I would like to return what I ordered and make a new order, because I made a mistake. I want the same glasses but I have to make changes.
Dear Odette Ortiz, we would like to tell you that we have received your new order#1910032310061. Concerning your case, could you please tell us which part you need to change? In addition, for the previous order#1909140206105, could you please tell us which part is wrong? We have sent an email to you and you are advised to reply us directly.
Hi I just attempted to place an order I was in the process of updating my address information and the screen froze. I tried going back into the order it said it had processed successfully. It has my old address information on it and i don't want to proceed with payment with the address being invalid. I would like to cancel my order if possible of have the address fixed before continuing further. Thank you so much.
Dear Katie, we would like to tell you that we have canceled the unpaid order#1910022246102 for you. In addition, we are offering Autumn Sale--30% OFF for Frames or 30% OFF for Lenses:
1. 30% OFF for the frames. Code: AF30
2. 30% OFF for the lenses. Code: AL30
Hello, I bought a pair of glasses through paypal and I have not received an invoice of the payment anywhere showing what I bought.
Dear David, we would like to tell you that we did receive the payment and have sent an order copy to you, you are advised to check it. Thanks for your cooperation.
Hi, my husband wants to order a pair of glasses with the blue light protection but without any prescription to them (to wear while he has his contacts in)... how would I go about ordering them?
When I try to put the order in it says that I can't leave the Rx blank...
Dear Brooke, we would like to tell you that if you need the bluelight protect lenses with non-prescription, you are advised to enter the "plano" for SPH values and then enter "63.0" for the PD value. In addition, you can have a look at the following picture to order the bluelight protect lenses.
Bonjour, le 2019-08-14 jai commandée une paire de lunettes et puis, les verres n'étaient pas a la bonne vue. J'ai commander aujourdhui le 2019-09-25, la même paire avec une les bonnes données. Pour la paire qui n'est pas bonne que dois-je faire ? merci
Cher Kim Bérard Longpré, Nous avons reçu votre nouvelle commande et celle-ci est en cours de traitement. En ce qui concerne votre cas, il vous est conseillé de retourner les lunettes # C00048 à notre centre américain. Dès réception de votre colis, nous vous émettrons un crédit de magasin unique à 100% (hors frais de livraison), soit 21,9 $, vous pouvez utiliser le SC doit commander d’autres lunettes avec la prescription correcte sur notre site Web. Est-ce que ça va? Nous vous avons envoyé un e-mail et il vous est conseillé de le vérifier, puis de nous répondre directement.
If you have any questions about our products and service, please leave a message. Our customer service members will answer your questions as soon as possible. Before you ask the questions, we suggest you make sure your email address is correct. Our customer service staffs are very happy to answer every question you will ask no matter what kinds of complaints and suggestions you give for we take customers as our gods.